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UNIDESK Value Proposition

• High quality ticket resolution with very low operational overhead.

• No need to maintain the ticket management software.

• Tracking and follow up processes design for high quality service.

• Built-in ITIL process complaint(out of the box ITIL compliance).

• High quality reporting of service levels, efficiencies and productivity.

• Infra insight reports(created using analytics of breakdown and usage).

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UNIDESK Cloud Platform

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• We Create an instance for each UniDesk Customer

• It has built-in CMDB capability

• It offers super flexible ticket management

• Out of box Report templates and analytics

• Multi channel notifications

• High quality Knowledge base for faster ticket resolution

• This platform is accessible by both:

o Our service desk agents

o Customer users

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