UNIDESK Value Proposition
• High quality ticket resolution with very low operational overhead.
• No need to maintain the ticket management software.
• Tracking and follow up processes design for high quality service.
• Built-in ITIL process complaint(out of the box ITIL compliance).
• High quality reporting of service levels, efficiencies and productivity.
• Infra insight reports(created using analytics of breakdown and usage).
UNIDESK Cloud Platform
• We Create an instance for each UniDesk Customer
• It has built-in CMDB capability
• It offers super flexible ticket management
• Out of box Report templates and analytics
• Multi channel notifications
• High quality Knowledge base for faster ticket resolution
• This platform is accessible by both:
o Our service desk agents
o Customer users