The client develops electronic medical records systems for medical records processes. Founded in 1991, the company’s flagship product is an electronic medical records system solution that couples the tablet computer devices with Microsoft development tools and technologies, for use by doctors. Physicians Product is an Electronic Medical Records system developed by the client to enhance the capture, management and exchange of patient information by doctors.

GSS was required to re architect and modernize the system within a strict time frame.
The scope of work required

• Production support Bug Fixes, Minor and Major enhancements
• CCHIT Certification Support
• Performance Monitoring and Tuning
• Database Support & Maintenance
• Configuration, Release & Deployment Management

• Enabled handheld devices
• Fine-tuned services
• Cleared backlogs
• Stabilized services
• Seamless transition of L1 support to India
• Completed modernization of system

Business Benefits: Savings of 65% accrued from first year onwards