Infrastructure Management Services

"Our experience with GSS has been wonderful. Covering multiple projects over several months time, the GSS team in Hyderabad has not only delivered high-quality programming on time, they've consistently delivered more than the requirements dictated and more than we've had any right to expect."
CEO and President

A leading Service Ratings Company

Services » Infrastructure Management Services » Service Desk

Service Desk

If you are looking at service desk solutions then it is likely you want to: improve response and resolution time, optimize your infrastructure efficiencies, and establish SLA's that map to productivity goals.

Service Desk is a costly and difficult to manage internally and staff turnover is typically high. Yet Service desk is a highly important operational function that acts as a single point of contact between the service provider and end users.

A typical service desk primarily managed incidents and service requests, and manages the communication flow in the issue resolution ecosystem. It is a critical operational function. Get it wrong, and the impact on productivity can be significant.

GSS service desk is staffed with highly-trained engineers with years of experience supporting on server, desktop and network level infrastructure issues. For our clients service desk provides simple budgeting through clearly defined costs. It allows the client business to focus attention away from operations complexity and onto mission critical tasks.

Our services include:

  • Incident and Problem Management
  • Change Management
  • Configuration Management
  • Release Management
  • Perfective & preventative Maintenance
  • Asset Management

Why Choose GSS?

  • Knowledge Centric Approach
  • Proven, fast resolutions
  • Lower your service desk TCO by as much as 40%
  • Methodologies driven by ITIL Frameworks, and customized to individual client environment's
  • Automated knowledge base creation
  • Simple predictable budgeting