Infrastructure Management Services

GSS Infotech has consistently met and exceeded our expectations throughout the project. … I now have high expectation for GSS Infotech and hope to continue this winning partnership for the coming months and years.
Young C. Chang

Director, The American Institute of Architects

Services » Infrastructure Management Services » RIM Overview

Remote Infrastructure
Management Overview

Complexity in managing the IT infrastructure, surging maintenance costs and the lack of proper resources to manage the infrastructure across various departments are major challenges faced by organizations today.

GSS Infotech's Infrastructure Management Services equip a customer's business with round-the-clock support, through our Global Operations Command Center (GOCC). Our comprehensive portfolio of services gives customers the ability to reduce their costs and improve service levels. GSS helps global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills without the expense of retaining those skills in house.

GSS Infotech enables customer growth through increased ROI, lowered TCO, and seamless IT operations, providing remote management services to customers globally, utilizing best practice methodologies, integrated processes, with a proven global delivery model.

GSS aims to provide an efficient and flexible infrastructure management structure to integrate multiple solutions at multiple levels and locations. This includes elements such as dedicated, shared environments and SLA or task based services.

Our services include:

  • Database Administration
  • Messaging and Collaboration Services
  • Managed Desktop Services
  • Application Packaging and Distribution Services
  • Wintel Server Management & Migration Services
  • Dedicated Services

Why Choose GSS?

  • In-depth deployment and management expertise
  • Remedy CA, ITIL V3 and MCSE certified experts
  • SLA-driven quality process improvement
  • Remote Helpdesk, Monitoring & Management Center for Remote IT Services.
  • Strategic partnerships with Microsoft, Remedy, Kaseya, and HP for workplace solutions