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UCP - Unified Cloud Platform


With revolution in Infrastructure & Security Management Services where volumes of data are getting collected from Human to Machine interactions as well as Machine to Machine interactions such as SIEM Collectors, IoT Sensors, etc.; a greater need for having a technology enabled Intelligent Unified Platform, is increasing.

The Unified Platform apart from enabling the provisioning of regular IMS Services involving human intervention, would be capable of analyzing incoming ticket data, analyze the logs from SIEM tools, self-learn the patterns from the logs, by using Machine Learning to auto generate alerts, tickets along with recommend possible standard re-solutions, thus making the platform a truly Intelligent, Unified & End to End.

GSS-UCP (Unified Cloud Platform) is being built to achieve the above objectives and serve as an End-to End Unified Infrastructure Management Platform as a Service.


GSS-UCP (Unified Cloud Platform) will be offered as a high efficient, ITIL compliant automated IMS platform. GSS-UCP minimizes the latency caused due to human intervention for standard IMS issues and ensures consistent adherence to SLAs. By integrating GSS-UCP with historical incidents, CI information, the relevant KB articles, and with SIEM tools, and by using Bigdata & ML, large amount of data get effectively interpreted by the intelligent Unified Platform and either the relevant automation scripts can be triggered, or appropriate resolutions suggested.

GSS InfoTech has envisaged a robust UCP solution, which extracts latency in ITIL based IMS processes. The solution centers around by expanding the range of channels that will be integrated with automated processes and providing bi-directional notifications that eliminate gaps in execution whenever human decisions are required.

GSS would like to show case this solution first to its existing clients by building a prototype, which helps them greatly in saving time and money, spent on Infrastructure Management Process.

Overall Description

The solution delivers all the key capabilities required for GSS-UCP including:
  • ITIL compliant Intelligent IMS Platform
  • Newer technologies and algorithms getting incorporated for enhanced analysis & Machine Learning
  • Rich presence that offers an enhanced form of presence using skills-based routing, service preferences, notification types, and other relevant criteria to identify & resolve issues, and send updates.

Furthermore, being developed as an End to End platform for offering integrated IMS Services & with ability to handle data explosion created by SIEM logs & Machine to Machine Communications, the solution would reduce the risk, time and total cost of ownership for companies who implement the solution by rendering the following capabilities

  • Options for deployment on the cloud or on premise. Available as Unified Cloud Platform as a service (UCP-Unified Cloud Platform), the solution offers all the advantages of cost effective cloud implementation with on-demand scalability of Intelligent & Unified Cloud Platform.
The proposed GSS-UCP solution would be vendor agnostic, which can be customized for end to end or specific categories of Intelligent & Advanced Infrastructure Management Service.

Leveraging on the proliferation and maturation of collaboration technologies, the solution UCP (Unified Cloud Platform) will set a new industry standard that will create value disproportionately across Infrastructure Management Services Industry, which employ the solution. This is a cutting-edge solution that is bound to expand the Infrastructure Management Services in the era of Human to Machine & Machine to Machine connectivity & communications.

Application Perspective

Proposed Hardware Interfaces OP

For more information please contact us.

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Why Choose GSS?

  • Expertise in BS-25999, ISO 27001, ITIL V3, ITSM Processes to design security solutions
  • Certified Consultants - CCNA, CCNP,CCSE,CCVP CCIE CISSP, CSIM experts
  • Strategic partnerships with RSA, Symantec, HP, EMC and CISCO