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Quality, Process, and learning

At GSS Infotech, quality is the ultimate yardstick for customer satisfaction. We understand that while not every customer requires the same solution, all demand unprecedented quality of service. GSS is committed to delivering excellence in everything we do.

GSS is assessed at CMMI Level 5. GSS Infotech is aligned to ISO 9001, ISO 27001, ISO 20000, ITIL,HIPAA and PMBOK 3rd edition.
The QPL Pledge
Continual improvement is woven into the fabric of every GSS process. The QPL framework ensures regular Process Performance Improvement (PPI) Assessments. Audited by assessors external to GSS Infotech, the assessments are conducted to satisfy our long term commitment to delivery excellence.

With over 700 associates, GSS strives for continuous capability enhancement through well- defined delivery excellence initiatives, constant awareness programs, coaching, and mentoring of our associates.
alt GSS Quality Journey
We began our journey of continual improvement in 2007 with ISO 9001 certification. Since then we achieved CMMI Level 3, adopted Information Security Management System through ISO 27001 and IT service management through ISO 20000. In 2011, GSS Infotech achieved CMMI level 5.
Experience the GSS Difference
With the QPL framework as our guide, GSS customers are assured of:
  • Process Performance Prediction (PPP) through Process Performance Models (PPM) and Statistical Process Control, in compliance with CMMI Level 5
  • Resource Capacity, Availability and Security Management
  • Proven Process Performance Metrics measured against Baselines