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Products » IT Infrastructure Tools » GSS-RIMS

A Service Oriented Managed Service Desk


Introduction




UNIDESK Cloud Platform:

  • It is in the cloud.
  • We Create an instance for each UniDesk Customer.
  • It has built-in CMDB capability.
  • It offers super flexible ticket management.
  • This platform is accessible by both:
    • Our service desk agents.
    • Customer users.

UNIDESK Value Proposition:

  • High quality ticket resolution with very low operational overhead.
  • No need to maintain the ticket management software.
  • Tracking and follow up processes design for high quality service.
  • Built-in ITIL process complaint(out of the box ITIL compliance).
  • High quality reporting of service levels, efficiencies and productivity.
  • Infra insight reports(created using analytics of breakdown and usage).

UNIDESK Service Offering:




UNIDESK Service Options: