Hi!!! Welcome back to my next post on Remote Infrastructure Management. Today in this blog we will discuss how RIM adds value to your business by improving the quality of your IT infrastructure and processes.

Complex IT infrastructure requires specialized expertise. To remain competitive, you have to improve your operational efficiency and become more flexible to quickly adapt, grow and change. But with the limited budget to retain skilled IT specialists, it is difficult to manage complex IT infrastructure to support mission critical projects.

Outsource your IT infrastructure! RIM can value add to your business in more than one way: it enhances the quality of your IT infrastructure and also provides skilled IT specialists for your business.

Getting access to skilled IT professionals is difficult

The success of an IT organization depends on the efficiency and productivity of its IT staff. So, it is necessary that your IT professionals are trained in the most recent technologies to provide optimized performance and quality. But accessing such a group of skilled IT engineers is difficult. Moreover, it is expensive to retain them.

It is also equally important to train your IT professionals on a regular schedule to update their skills and enhance their performance. Training is crucial for any IT professionals and is also quite expensive. HR magazine estimates that companies spend an average of $1,500 per IT staff per year for updating skills.

Outsource your managed services to give away a headache. Best service at a reduced cost is what you get by outsourcing. Also, you don’t have to bother about training the IT professionals.

Outsource your IT infrastructure for better service delivery

When you outsource your IT infrastructure, it is at the care of a team of skilled certified IT professionals.  They monitor, manage and support your IT infrastructure 24x7x365.

Now you do not need to spend time for your IT infrastructure. Leave it to the experts and concentrate on what you do the best- your core business.

Outsourcing your managed services also helps you to achieve your SLAs better. Internally you might not achieve your all your IT infrastructure SLAs all the time. But when you are outsourcing your managed services, achieving SLA is an important factor for your managed service provider.

Choose the right outsourcing partner

When choosing a partner to outsource make sure they are dedicated, and have mature frameworks and processes developed. The success of your outsourcing is largely dependent on your business partner. A right outsourcing partner is an asset for your business. A trusted partner like GSS Infotech optimizes, manages and maintains your IT infrastructure so you can direct all your energies to attain your desired business goal.

Quality is the hallmark of all the services we provide. Our certifications are a testimony to our continuous strives to provide quality services to our clients. GSS Infotech (then known as GSS America) got its first ISO certification in 2007. In the subsequent years our processes achieved ITSM and ISMS certification: ISO 9001, 20000 and 27001.

Following is a brief overview of our quality journey:

• In 2006, GSS Infotech started its own Process Performance Improvement (PPI) and Assessment program, known as QPledge™
• In 2007 GSS Infotech attained ISO 9001
• In that same year, we achieved CMMI Level 3
• Since 2007, GSS Infotech started following ITIL (IT Infrastructure Library) version 3, the latest best practices publication of  IT Services Management
• In 2008, we achieved ISO 27001
• In 2010,we achieved ISO 20000

In March 2011 GSS Infotech achieved the highest standard of Capability Maturity Model Integration: CMMI Level 5. CMMI is a process improvement approach that provides organizations the essential elements of effective processes, which also improves their performance.

Why choose GSS Infotech?

• Regular external audits to satisfy our service delivery excellence
• Resource capacity, Availability and Security Management
• Proven Process Performance Metrics measured against baselines

In the coming weeks, I will further work on the different benefits of Remote Infrastructure Management.  If you wish to get the most of your existing IT infrastructure outsourcing, is a compelling option. In my coming blogs I will further elaborate on how outsourcing assures better security, responsiveness, efficiency and cost reduction.

Keep watching this space for my next post. In case if you have missed my last post you can check it here:

http://blog.gssinfotech.com/2011/08/05/10-reasons-to-outsource-your-it-infrastructure-management/

Ranga

Rangababu Thota
Practice Head: Remote Infrastructure Management
Reach me at:
rangababu.thota@gssinfotech.com
USA: + 1 312-428-3331
APAC:  +91 40 44552006