The Evolution of Remote Infrastructure Management (RIM) has not happened overnight. It is the result of years of thinking that transformed basic labor arbitrage into meaningful business solutions. Though the primary intention was to reduce cost, the benefits of RIM go far beyond than that. With rapid advancement in tools, processes and technologies (the advent of robust enterprise tools, ubiquitous broadband coverage and highly skilled technicians, etc), RIM offshoring is fast becoming an effective solution and strategy for CIOs wanting to better use of labor arbitrage, providing reliable IT services without compromising on service quality or network performance.

The primary customer pain points that made IT managers sit up and find RIM as a better alternative were:

• Lack of centralization and person-dependent processes hampering productivity
• Unclear or undefined pricing models
• Lack of service level commitment
• Frequent system or service failure
• Absence of disaster recovery solutions

With RIM, they saw higher productivity, lower cost, and of course better resource utilization and process improvement. In addition, RIM offshoring also empowered them with technology, tool, and resource availability 24/7/365.

RIM has evolved from tools for device management to integrated offerings that are capable of supporting end-to-end IT services. This has led to a major paradigm shift in remote infrastructure management —hardware utilization, procurement, and financial capabilities to IT architecture flexibility and productivity.

RIM services provide a single window that caters to all IT infrastructure needs and aims at transforming the IT infrastructure of customers that not only ensure a well managed Infrastructure support services but also provide competitive advantage by delivering more value to the end user.

Remote Infrastructure Management Offerings
Remote Infrastructure Management offered by most companies includes:

• Remote monitoring services
• Administration
• Reporting
• Vendor co-ordination
• Trend-based consulting
• 24×7 infrastructure management

Remote Infrastructure Management and Cloud
Speaking on these lines, it is worth mentioning that RIM outsourcing and cloud can go a long way together. Considering that today’s businesses are waking up to the multifarious benefits of Cloud are have already started moving their applications (like email, ERP, and CRM suites) on to the cloud means good news for RIMS providers. Companies are now planning to manage and monitor private clouds long term and turn to RIM outsourcing as a solution.

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